We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.Ĩ. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.ħ.
We will not be liable to you for such delays.Ħ. If there is a delay in performing the service for reasons outside of our control then we will let you know and take steps to reduce the delay. We will agree a date and timeslot with you for the service. When the Broadband installation service startsĥ. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Who will be carrying out the installation service?Ĥ. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment. there must be a responsible adult present in your home. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done andĬ. your property must be located on the UK mainland and Northern Ireland ī. Providing the Broadband installation service to youĪ. You will be responsible for reconnecting any existing devices or equipment you may have.
Rolling sky app install#
install a single additional cable / socket if needed in order to connect your BT Broadband Service.Ģ.
Rolling sky app tv#
connect your BT TV to the BT Broadband, including any multi-room boxes where applicable andĮ. connect any additional kit for other BT products and services such as Complete Wi-Fi ĭ. demonstrate a working product and test your Wi-Fi signal Ĭ. install and connect your BT Hub and connect a device to the BT Broadband service ī.
Excludes outages, connection faults and home wiring outside of BT’s control.īT Broadband and TV Installation service termsĪ. If after 60 days we can’t get you back to the speed we promised we’ll give you a £20 Reward card.
Check your speed using the MyBT app, online or by calling 0800 800 150.
Rolling sky app full#
See full Home Essentials terms and conditions. Applies for the duration of your fault only. Keep Connected Promise: You’ll need to contact us to report the fault. Our Price Promise: annual price changes still apply. No Limits Plan available with selected mobile plans. 4G coverage required.īT Halo offers Our Price Promise, a Keep Connected Promise, double data (or more subject to offer) on your BT Mobile plan and access to Home Tech Experts. For full terms see bt.com/legalstuff.ĤG speeds vary by location, coverage and demand. The guarantee only applies when your Smart Hub2 is connected to the fixed broadband network and it does not cover broadband faults. If you still can’t get a reliable Wi-Fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. BT sends additional discs to guarantee a reliable Wi-Fi connection in every room of your home. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.ĩ3% of calls dealt within UK and Ireland, some specialist teams are located offshore.ĩ6% UK availability.
Rolling sky app upgrade#
If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. If they do we’ll contact you to arrange a suitable time. To do this they may need access to your property. Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. Your actual speed will depend on home wiring, Wi-Fi connection and time of day. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). The exchange list and dates are subject to change. Check your speed at bt.com/speed. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day.
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